Frequently asked questions

None from us, on either plan. YourCart charges no application fee and takes no per-order commission. On the standalone plan, where payments run through your own Stripe account, your customers pay only Stripe's standard processing fees (currently around 1.5% + 20p for European cards, higher for international); those fees apply whichever platform you use, so they cancel out of any comparison. On the YourCart sales channel for Shopify, checkout stays in your own Shopify checkout, so your existing Shopify payment processing applies exactly as it does today.

No, on either plan. The standalone plan is monthly billing only — cancel at the end of any billing period, no questions. The YourCart sales channel for Shopify is billed monthly by Shopify and ends when you cancel it or uninstall the channel from your Shopify admin. All data is exportable any time — you own it.

No YourCart-side setup fees, no app-submission fees, no migration fees. Mobile is included in your subscription from day one on either plan — £49/month standalone, $59/month on the YourCart sales channel for Shopify — with no separate mobile tier and no per-app-update fees. The Apple Developer Program ($99/year) is paid by you directly to Apple — pure pass-through, never collected, marked up, or refunded by YourCart. You enrol your Apple account in your own name; YourCart provides the walkthrough and builds and submits the iOS app to your Apple account. You never register with Google at all: your Android app publishes under YourCart's single Play Console developer account, so there is no Google developer account to create and no Google paperwork to do. Your Android app publishes under YourCart's Play Console with your brand surfacing.

Yes. Your logo, your app name, your icon on the home screen, your custom domain. Customers see your brand, not YourCart's. (Custom colour schemes are on the roadmap, not shipped today.) Publisher of record differs per platform under our hybrid model: the iOS app is published under your Apple Developer account, so you are the publisher of record on the App Store (Apple Guideline 4.2.6 requires this for any platform shipping branded retail apps via an app-generation service). The Android app publishes under YourCart's single Play Console developer account with your brand surfacing in the listing (icon, name, description, screenshots), per Google's white-label developer guidance — YourCart is the publisher of record on Google Play. YourCart is the CI orchestrator on both sides; you enrol with Apple only (Individual or Organization — your choice).

Apple: you pay ($99/year, paid directly to Apple — pure pass-through, never collected, marked up, or refunded by YourCart; you enrol in your own name, so you are the publisher of record on the App Store). YourCart provides the Apple walkthrough and builds and submits the iOS app to your Apple account. Google: nothing to do. Your Android app publishes under YourCart's single Play Console developer account, so you never register with Google at all. Your Android app publishes under YourCart's Play Console with your brand surfacing. That split is the same on both plans — £49/month standalone, $59/month on the YourCart sales channel for Shopify — with mobile included from day one and no upcharge, and the Apple developer fee sitting alongside as a merchant-paid pass-through.

On Apple, yes — if you enrol at the Individual tier. Sole traders can ship on the Apple Developer Program at the Individual plan ($99/year, no D-U-N-S required), which is the fastest enrolment path. The trade-off is that the App Store 'Seller' line displays your personal legal name, not a business name. Moving to an Apple Organization account later (which gives a business-name seller line) means incorporating first: Apple's rule is that “your organization must be a legal entity so that it can enter into contracts with Apple”, and it does not accept “DBAs, fictitious businesses, trade names, or branches”. That route also means D-U-N-S verification, a new Apple Team ID, and transferring the app across — Apple publishes no timeframe for that transfer, so we won't quote one. The Google side is unaffected by entity type — your Android app publishes under YourCart's single Play Console regardless, no D-U-N-S and no Google paperwork either way. If a business-name seller line on Apple matters to you, plan to incorporate before enrolling. If it doesn't, Apple Individual gets you live fastest.

On the standalone plan your web store launches the same week you sign up, typically the same day once onboarding is done. On the YourCart sales channel for Shopify your Shopify storefront stays your web store and keeps running exactly as it does now. For the apps, your Apple Developer enrolment is the critical path and your only hands-on step, if you choose to enrol. Apple's published guidance is that you'll have a membership confirmation within 24 hours of purchase; enrolling as a company adds a business-identity check (a D-U-N-S Number and a binding-authority check) that Apple publishes no timeframe for, so we won't invent one. If you complete Apple enrolment, one process covers the App Store and Google Play, and it cannot start until your App Store app setup is complete (your enrolment starts that setup, YourCart finishes it), so neither app goes ahead of the other. Prefer not to wait on Apple? Go live on Android first and add your iPhone app later; it's optional, not required. Each store then goes live when its own review passes. Apple publishes that, on average, 90% of submissions are reviewed in less than 24 hours; Google publishes that review can take up to seven days, or longer in exceptional cases. On the Google side there's no merchant enrolment, no D-U-N-S and no Play Console signup for you, because your app publishes under YourCart's Play Console. If Apple flags something on first review, we resubmit with the fix at no extra time-charge to you.

Approval is always the store's call, so nobody can honestly guarantee it — but apps built on this platform have shipped through both stores' review before, and review is based on content and compliance, not on what you pay. Your app needs to function, respect user data, and not duplicate an existing app (it won't — it's your brand). If a review flags something, we fix and resubmit at no extra cost.

The most common rejection is minor metadata issues — screenshots, description. We handle resubmissions at no cost. In 2026 we've had zero apps permanently rejected.

You don't have to switch at all — install the YourCart sales channel from the Shopify App Store and keep your Shopify store; YourCart adds branded apps on top. Your storefront, checkout, orders and domain all stay exactly where they are. If you do want to move off Shopify entirely and run everything on the standalone plan, that's the minority path and it's honest work: there's no automated import today — products and customers go in manually through the in-app onboarding wizard. Setup is self-serve; if you get stuck, email admin@yourcart.store or use the in-app support chat. You can keep your Shopify store live while you build YourCart out, switch your domain when you're ready, and run both side by side as long as you like — there's no rush. Bulk-import tooling is on the roadmap but isn't in production yet; if it lands while you're still moving over, I'll run it for you.

Not automatically — there's no production WooCommerce import path today. Setup is manual through the in-app onboarding wizard. Bulk-import tooling is on the roadmap, not yet in production. If clean CSV import matters more than the bill does, I'd rather tell you straight than have you find out three weeks in.

Yes. On the standalone plan you point your DNS to YourCart, and we handle SSL and routing — you can keep shopname.com or use shopname.yourcart.store as a starter subdomain. On the YourCart sales channel for Shopify there's nothing to change: your storefront domain stays exactly as it is, because it's still your Shopify store.

Not yet. Recurring / subscription-style products are on the roadmap. If subscription billing is core to your model today, YourCart isn't the right fit yet — and I'd rather say so than upsell you. I'll tell you when it ships.

Yes, included — no per-notification charge. Three flows are supported today: vendor-initiated broadcast to all customers who've opted in to marketing pushes from your store; an abandoned-cart push you send to customers who left items in their basket; and a price-drop push when a product a customer has viewed drops in price. We don't yet support segmenting by purchase history, location, or subscriber status — that's on the roadmap.

Yes. On the standalone plan you pick two things during onboarding: the charge currency for your YourCart subscription (what we bill you each month), and the payout currency in your Stripe Connect account (what your customers' payments settle in). Those are independent — you can be billed in GBP and paid out in EUR, or vice versa — and the display currency on your storefront mirrors the payout currency. On the YourCart sales channel for Shopify there's nothing to set: checkout stays in your own Shopify checkout, so your existing Shopify currency and payment settings apply unchanged.

No — we focus on online only. If you need integrated POS, Shopify and Square are better for now. Plenty of shops run YourCart for online sales and keep a separate till in-store.

Not yet. We'll likely add tiered pricing and price-list access controls in 2026. If this is critical, we're not the right fit today — and I'd rather say so than upsell you.

It means occasional things may break — a deploy glitch, an edge case in checkout. We'll let you know as soon as we spot something affecting you and fix critical issues as fast as we can — founder support is async (evenings and weekends, typically same-day), email lands in admin@yourcart.store, and the founder's mobile is in the email signature. We're not at enterprise polish yet, but we're a real product processing real money for real shops. Specific service-level remedies (refunds, credits) are governed by the Refund Policy and Terms of Service, not by this answer.

I don't intend to. YourCart is bootstrapped by one founder with no plan to wind down — the model works at small scale, and if I ever exit it'll be by selling, not closing. That said, every merchant can request a full data export — products, customers, orders, all in CSV and JSON — by emailing admin@yourcart.store; we return the bundle within 30 days. (Self-service export from inside the admin panel is on the roadmap, not in production today; the Data Processing Agreement covers the same commitment formally.) On the standalone plan your domain stays yours, your Stripe Connect account is direct (we never sit on funds), and your customer data is portable. On the YourCart sales channel for Shopify the exposure is smaller still: your store, your domain, your customers and your payments live in Shopify and never move. Your App Store listing also stays with you — the iOS app publishes under your own Apple Developer account, so that relationship doesn't depend on YourCart. The Google Play listing publishes under YourCart's single Play Console developer account, so under a YourCart shutdown the Android listing would come down; Google's 2026 Transfer Ownership workflow is a published path for moving an Android app to your own Google identity if you want it. The Firebase and hosting layer is the YourCart-bound piece; you'd need to re-platform that elsewhere if YourCart ever ceased trading.